Our Quality Strategy

Our Quality Strategy sets out our approach to Quality for the organisation. It is based on a Clinical Governance framework which involves all staff at every level of the organisation, and service users.

Our approach to Quality is threefold:

1) Ensure we are delivering what people need so that we can help them effectively. To do this we have a Service User Involvement Strategy.
2) We have a Clinical Governance framework of strategic and operational standards which we work within and audit ourselves against using internal auditors
3) We are implementing a Quality Management System, the EFQM Excellence Model. The Excellence Model is one of the two main quality management systems (alongside ISO 9000) and is promoted in Britain by the Department for Trade and Industry.

We believe that meeting the targets and standards of commissioners and regulators will flow from this systematic approach to quality. We believe that quality assurance and risk management should be built into all processes and involve everyone in the organisation. The organisation demonstrates its commitment to quality through membership of the British Quality Foundation, which is helping us implement the Excellence Model.

What's your success rate?

Completion of programme ranges from 42% in our residential services to 65% in our structured community-based service*

We have various services in English prisons with completion rates from 71% to 78%**

Our services based in Scottish prisons do not follow the same programme set-up currently, but, 28% of clients became abstinent, with a further 66% of clients reducing their alcohol or drug use**

We recognise that this only gives details about completion of programmes, not about continued and sustained recovery for the individuals we help. Based on national research for example, 38% of people who leave residential rehabilitation are still abstinent from illicit drugs 4-5 years later.

Phoenix Futures is currently commencing research projects to look at the difference our services make in the long term to individuals, families, and society.

'* based on Q1 2009-10 statistics across all our services
** based on the full year 2008-09
*** The NTORS study

Janus database

Janus is our Service User information system; all information is held in one place in order to effectively map the Service User's journey from beginning to end. Janus exports to NDTMS and ensures that the highest quality data is available, both internally and externally, for analysis of performance and outcomes. We are confident that Janus is the most effective Service User information system available - if you would like more information about Janus or would like to view the system please contact Dan Richter .