potential to rebuild their life. This is our vision
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Our Quality Approach
Phoenix Futures wins top leadership award!
Phoenix Futures are delighted to have won the British Quality Foundation's 2011 BQF Achievement Award for Leadership, sponsored by BT. Phoenix Futures was chosen by an independent awards jury for leading by example and inspiring our people to the highest standards of performance. We were presented with the award at the UK Excellence Awards 2011 ceremony which took place on Thursday 13 October at the InterContinental London Park Lane.
Our BQF Achievement Award for Leadership demonstrates our commitment to improvement in Quality. Quality is "fitness for use" and we continue to provide services which meet the needs and aspirations of people who embark on the voyage of recovery.
Over the last 3 years we have adapted to meet the changing needs of people in recovery and those who commission services for them. For example, we have developed our own performance information system, Janus and revised our Clinical Governance framework and internal auditing processes, amongst other things.
Our support departments have helped generate a quality culture, for example with our New Years Honours awards, which celebrate outstanding work within Phoenix Futures. Our Innovation Factor competition also showcases our Quality, allowing winning entrants to develop their concepts and make them a reality. The winner last year was our Phoenix Forest, and since January 2011, 737 trees have been planted to mark each service user who formally graduated last year.
Our Quality strategy supports the Phoenix Futures Corporate Plan, and sets out our aims around quality for the next 3 years.