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Compliments and Complaints
Our Compliment and Complaints procedure is for current and former service users, carers and external professionals. Compliments and Complaints can be made verbally or in writing and all forms of positive and negative comments are logged and monitored to help improve our services. Services are audited on how they have used Compliments and Complaints to help inform and improve service delivery.
Compliments and Complaints have various stages.
Compliments
1) Give a compliment to the local service verbally or informally
2) Give a formal thank you through the Quality Department
Complaints
1) Make a complaint to the local service
2) If the resolution is not satisfactory, or if it is a serious issue, then make a complaint directly to the organisation independently of the local service
3) Once a formal complaint has been looked into, the outcome can be appealed through the Chief Executive
Each stage of a compliment or complaint has a specified time-frame in which an individual can expect their compliment or compliant to be responded to.
