"When I arrived at Phoenix Futures I was emotionally unstable with major issues relating to my past and also legal family issues ... which were contributing factors in my drug use. The journey of personal discovery that I have travelled and the level of change that I have achieved are well beyond what I could have expected. All in all Phoenix Futures has given me my life back, with the opportunities to take it in a new more positive direction, it has helped rebuild relationships with my family and mostly it has helped realise the person I am and the potential I have and given me the motivation to achieve this potential."

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Tyneside Residential Service

To book a bed, for advice about our rehabs or information about making a referral please call us on 0191 4255548or email or complete our online form

Tyneside Residential Service is a rehabilitation service for people with drug and alcohol problems. Opened in 1985, it was the first long term residential rehabilitation service to open in the North East of England. Situated in South Shields within close proximity of the beach, approximately 10 miles from Newcastle-upon-Tyne city centre, it offers easy reach of the city's facilities by Metro. This beautiful Edwardian House, located in a quiet residential area accommodates up to 37 men and women aged 18+ who wish to take control of their drug or alcohol problem.

What does the Phoenix Futures Tyneside Residential Service aim to achieve?

The service provides a safe, supportive and structured environment where residents participate in groups and one-to-one sessions to explore the underlying reasons for their dependency. Through a process of self-awareness and understanding patterns of personal behaviour, residents are encouraged to acquire new skills and formulate strategies that will enable them to develop a healthy, drug free lifestyle and return to independent living in the community.

What kind of help and services can I expect?

Participation in the Phoenix Futures Therapeutic Community programme helps to promote change by encouraging self-worth and personal responsibility, challenging individual attitudes and behaviour, and encouraging the development of life and social skills.

The service offers a comprehensive therapeutic programme delivered by fully trained and professional staff. This is provided within a residential setting, ensuring access to a range of health and social care support services to suit individual needs.

How is the rehabilitation programme structured?

Find out more about our Programme by clicking here. It is run across all of our Residential services.

How long is the rehabilitation programme?

Our programme is based on a six month placement and is tailored to individual needs. Shorter or longer lengths of stay can be considered dependent on needs of the service user.

Are there any rules?

To maintain a safe and positive environment the service has rules. Residents are expected to fully participate in the programme and to adhere to all the house rules during their stay. Rules and expectations are outlined in the licence agreement, signed by all residents on admission.

To find out if you are eligible for our Tyneside Residential Service click here.

How can I apply?

A support worker/referring agency can apply on your behalf or you can refer yourself.

You can refer yourself by calling the Service on 0191 425 5548, telephoning the National Residential Referral Line on 0845 600 7227, contacting the service by with the following email address:

tyneside.residential@phoenix-futures.org.uk

Or by writing to:
Admission Team
Phoenix Futures
Westoe Drive
South Shields
Tyne & Wear
NE33 3EW

Where is our service based?

Click here for a map to the service and to get directions.

Further information

Download our Tyneside Residential Service information sheet
Download our Residential Rehab Services information leaflet