National Specialist Family Service

Phoenix Futures' National Specialist Family Service is a unique service offering support for the whole family.

Children live on-site with their parents (single parents or couples).

Children (up to the age of 10) have their development supported and assessed in our OFSTED registered nursery (rated Outstanding).  

Parents are able to benefit from treatment to address their drug and alcohol issues and develop their parenting skills whilst remaining the primary carers for their children.

The service is a child-friendly family environment in a suburban part of Sheffield, just a short walk from local amenities and shops.

Working with children, parents and local authority social services we provide an environment that enables families to stay together.

Detox options: Detox treatment is available. Please call our referral line on 0114 268 5131 or email for more information.


  • Accommodation for up to 12 families to stay together in the service
  • On-site leisure activities include a garden and patio area, children’s play area, range of games, TV and DVD player
  • Off-site adult only activities include the cinema, badminton, tennis or pottery
  • Off-site child focused activities include trips to the seaside, museums and nature parks
  • Complimentary Therapy room with qualified therapist

Extra support:

Parenting support:

  • Triple P parenting programme
  • One-to-one and group parenting sessions with creative activities and sensory development work
  • Use of the family Outcomes Star tool
  • Health Visitor

Support for children:

  • OFSTED registered nursery - rated Outstanding
  • Registration at School
  • Family focused intervention
  • Support with health needs
  • Plans for children in accordance with the Early Years Foundation Stage (EYFS)
  • Sensory room for children affected by drug-withdrawal

For a full description of our childcare support click here

Who we help: Families with children (single parents or couples), pregnant women, and single women in need of a mostly female environment, who have substance misuse issues.

How to refer: We accept national referrals and privately funded patients  

Acceptance Criteria: We provide for people 18 years of age and over who wish to address their substance misuse in an abstinent environment.

In order to meet your rehabilitation aims safely and effectively we use a comprehensive person-centred assessment. With your consent and involvement we assess your individual health, communication, mobility and safeguarding needs.  We endeavour to make adaptations to the programme, communication and environment where possible in order to ensure that our services are as inclusive as possible. Following assessment with your consent we may ask for further information in order to assess your need.

We provide a medically-supervised therapeutic detox in a number of our services. For clients who require a detox specific criteria applies, please contact us for details. 

Our programmes are delivered in English and so whilst we endeavour to provide translated and accessible programme materials basic English comprehension is required.

Phoenix offer a range of Residential Services designed to meet differing care needs. On assessment we may recommend the most appropriate Phoenix Residential Service to meet your needs.

We are committed to treating our staff, clients, their families and carers in a manner that is equitable, free from discrimination and ensures dignity and respect for all.

Partners: Shipshape – cooking sessions, WAM – What about me project for under 10s, CAMHS – child and adolescent mental health services, Cruse (bereavement service), together Women Project, common ground recovery group, local schools and nurseries, Sure Start, Douler Project (pregnant Woman Support), Sheffield Literacy in the home award, NHS – Health workshops, NSPCC, Family Law

Evidence of Effectiveness - A review of the international evidence for Residential Treatment Services shows that there is a strong and consistent evidence base supportive of the benefits of residential treatment that derives both from treatment outcome studies and randomised trials. To read a review of the evidence by Sheffield Hallam University's Helena Kennedy Centre for International Justice click here 

If you would like to know more about the National Specialist Family Service please download the guide here 


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Contact information: 

Location: 29-31 Collegiate Crescent, Broomhall, Sheffield, S10 2BJ

Get in touch:

0114 268 5131

Service enquiry form

Please tell us who you are and how we can help.

Phoenix Futures is a registered charity in England and Wales (No 284880) and in Scotland (No SCO39008); Company Limited by Guarantee Number 1626869; Registered Provider of Social Housing with Homes England (H3795).