Quality at Phoenix

At Phoenix Futures we aim to be the best, not the biggest. We are passionate about recovery and use the expertise and experiences of those who use our services and our staff to continuously improve.

Our focus on quality is paramount and constant yet always evolving as we adapt to the needs of the sector, those who use our service and their loved ones, partners, commissioners, and the wider community.

Our Quality Strategy is part of our wider Corporate Plan.  We believe in a culture of excellence and customer care whilst ensuring that processes are in place so our services are run safely according to our Clinical Governance standards.  More about how we do this can be found in our strategy.

Our commitment to quality was validated through being awarded 5 stars Recognised for Excellence by EFQM, the European Federation of Quality Management.


Phoenix Futures is a registered charity in England and Wales (No 284880) and in Scotland (No SCO39008); Company Limited by Guarantee Number 1626869; Registered Provider of Social Housing with Homes England (H3795).