Wirral Residential Service

Our Wirral Residential Service offers drug and alcohol free residential rehabilitation to those with substance misuse problems. Clients stay in a large suburban house in the Wirral, close to Liverpool. Our team of drug and alcohol workers provide personalised support through one-to-ones, group and alternative therapies. Residents spend their first few weeks in a separate welcome house while they settle into their new surroundings and then move into the main house for the rest of the programme, which lasts between 3 and 6 months. Residents are responsible for the day-to-day running of the house and support each other throughout the programme with more senior residents becoming ‘buddies’ for new residents. After completing treatment at the residential, residents are supported to move onto our supported housing services or their own accommodation.

Our Wirral Residential Service is a haven for animal lovers with cats, rabbits and guinea pigs. Uniquely, residents are also able to bring their dogs (provided they are neutered), to live in the on-site kennels - keeping man and his best friend together. Residents work together to ensure the day-to-day needs of the animals are met.

Detox options: Detox treatment is available. Please call our referral line on 0151 652 2667 or email wirral.residential@phoenixfutures.org.uk for more information.


  • 32 beds in total with separate male and female accommodation
  • Ballroom for service user events and shows
  • On-site activities include access to gym equipment- weights and running machine, pool table, table tennis, music room, karaoke, games console, TV and DVD player, BBQ area, reflection area.
  • Ability-appropriate off-site activities include participation in the RtN project, football, rounders, swimming, cinema trips and ten-pin bowling.
  • One to one counselling specialising in sexual abuse and grief/bereavement from RASA


  • Therapeutic Community model One-to-ones
  • Behavioural role play therapy
  • Life story work
  • Full group work programme
  • Complementary therapies
  • Cognitive behaviour therapy

Prison Fast Track Programme

Our Wirral Residential Service runs a specialist Prison Fast Track Programme that takes prisoners directly on release from prison. This allows prisoners to be released early and to work on their substance misuse within the community. This opportunity gives them a better chance to integrate back into society and to gain the skills needed to live substance free lives.

Please visit our glossary for definitions of the above.

Who we help: People aged 18 years and over with substance misuse issues.

How to refer: Clients can be referred through their local authority. We also take self-funded clients, please contact the service for costs.

Acceptance Criteria: We provide for people 18 years of age and over who wish to address their substance misuse in an abstinent environment.

In order to meet your rehabilitation aims safely and effectively we use a comprehensive person-centred assessment. With your consent and involvement we assess your individual health, communication, mobility and safeguarding needs. We endeavour to make adaptations to the programme, communication and environment where possible in order to ensure that our services are as inclusive as possible. Following assessment with your consent we may ask for further information in order to assess your need.

We provide a medically-supervised therapeutic detox in a number of our services. For clients who require a detox specific criteria applies, please contact us for details. 

Our programmes are delivered in English and so whilst we endeavour to provide translated and accessible programme materials basic English comprehension is required.

Phoenix offer a range of Residential Services designed to meet differing care needs. On assessment we may recommend the most appropriate Phoenix Residential Service to meet your needs.

We are committed to treating our staff, clients, their families and carers in a manner that is equitable, free from discrimination and ensures dignity and respect for all.

Our partners: Merseyside Met College; RASA (Rape and Sexual Assault) counselling service; NHS ‘live Well’ Team: Relaxation groups; circuit training; singing groups; Cruse (bereavement service); Positive Developmental Change; Crisis: development of labouring skills; Tomorrows Women; The Reader Organisation: weekly reading groups for residents to gain improved confidence in reading, writing and public speaking; Art Therapy

What did the Care Quality Commission (CQC) say about the service?

"Clients were very positive about their care and treatment and commended the skill and enthusiasm of the staff who worked there. Carers described being fully involved in care and treatment and that they were also well supported by staff."

Evidence of Effectiveness - A review of the international evidence for Residential Treatment Services shows that there is a strong and consistent evidence base supportive of the benefits of residential treatment that derives both from treatment outcome studies and randomised trials. To read a review of the evidence by Sheffield Hallam University's Helena Kennedy Centre for International Justice click here 

Want to find out more about the Wirral Residential Service? Download the guide here

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Contact information: 

Location: Upton Road, Bidston CH43 7QF

Get in touch:


0151 652 2667


Service enquiry form

Please tell us who you are and how we can help.

Phoenix Futures is a registered charity in England and Wales (No 284880) and in Scotland (No SCO39008); Company Limited by Guarantee Number 1626869; Registered Provider of Social Housing with Homes England (H3795).