Living with drug or alcohol problems isn’t easy - it’s really tough.

At Phoenix Futures, we know how tough it is, which is why we are here to help anyone affected by drug and alcohol problems, every step of the way.

For 50 years we’ve worked with individuals, families, and communities to show that recovery from substance misuse is possible. Whether you are struggling with your own drug and alcohol problems, looking to support a loved one, or want to build better support relationships within the community, our dedicated and experienced teams will work with you to ensure you receive the support you need.

Who we help

We help anyone affected by problematic drug and alcohol use. Between 2015 and 2016 we helped 23,650 people take their first step into recovery and to rebuild their lives. Of this number, 787 people were helped by our residential and housing services, 16,802 people were helped by our community services, and 732 were helped by our prison services.

Why we help

We help because we know recovery is possible. We believe everyone deserves a future free from the problems associated with drugs and alcohol. This is why we not only focus on therapeutic treatment, but also on giving people the tools they need to sustain their recovery. We’ve come a long way since our beginnings in 1969, but one thing remains the same: we are passionate about supporting people on their journey to recovery.

How we help

We provide 138 services across England and Scotland in community, prison and residential settings. Our focus is, and will always be, on the individual. Everyone has a different story to tell and a different journey to take. Our drug and alcohol support workers use therapeutic practices to help those with substance misuse issues to look at the root of their problems and make positive changes. Our Phoenix Plus model is unique to us and provides support in housing, family relationships, community engagement, and education and employability. Through focusing on a person’s wider recovery we can help rebuild lives and help people to stay on track.


What is our Phoenix Plus Model?


Community engagement

We encourage positive engagement in the community. One example of this is our Recovery through Nature programme, which helps conserve and improve the natural environment, to make the countryside more accessible for the local community to enjoy.

We work with environmental agencies such as the National Trust, RSPB Scotland, The Woodland Trust and Natural England to identify and prioritise projects to work on. Recent projects include building a bird hide, putting in picnic tables, repairing fencing and dry stone walling and clearing overgrown areas. The work is done by service users who volunteer from our own treatment services and from other services with whom we work in partnership.


Employment and Education

Service User Qualifications


Our Learning & Development team developed a programme of level 2 Gateway accredited National Vocational Qualifications (NVQ) courses for current service users. We have identified an increased motivation and, in community services, increased attendance on the recovery programme, as a result of the introduction of the qualification courses. Service users accepted onto our Recovery through Nature Programme can also work towards a qualification in environmental conservation and preparation for work. We are working towards accredited qualifications in catering and gardening for our residential services.


Family and carers

FLAMES stands for Families and Loved ones Accessing Mutual and Emotional Support. They are groups run one day a month at our residential services exclusively for families and loved ones affected by addiction. Information is provided through shared experiences. For example, a guest speaker will talk about their experiences and how they have maintained their recovery through the help and support of Phoenix, peers, voluntary work, college, peer groups and one-to-one work. Loved ones can talk and discuss any issues, concerns, support they need around their loved ones addiction and treatment journey.



As the only specialist substance misuse housing association, we can provide both advice and guidance, and access to our own recovery friendly move-on housing. If you’d like to develop more recovery friendly housing in your region get in touch.

Phoenix Futures is a registered charity in England and Wales (No 284880) and in Scotland (No SCO39008); Company Limited by Guarantee Number 1626869; Registered Provider of Social Housing with Homes England (H3795).