Recovery starts with feeling safe, supported and understood. At New Oakwood Lodge, that’s exactly what people are finding - and it’s now been recognised with a “Good” rating across all five areas and multiple areas of outstanding care recognised by the Care Quality Commission (CQC).
This first full inspection result reflects the dedication of our staff team, the strength of our approach, and the determination of the people we support every day.
“We’re incredibly proud of this outcome. Recovery is about far more than stopping substance use - it’s about rebuilding confidence, health and purpose. This report recognises the safe, compassionate and empowering environment we work hard to create every day.” Lori Parker, Head of Residentials at Phoenix Futures
A place where people feel safe
New Oakwood Lodge is based in a recently refurbished and highly accessible residential setting near Derby, offering 24/7 support in a welcoming and structured environment.
Inspectors praised that people feel safe and protected, with strong safeguarding in place and staff always available when needed. Just as importantly, people are encouraged to take positive steps forward - building confidence and independence as part of their recovery. People here are actively involved in decisions about their care, helping to create a culture of openness and trust.
Support built around each person
No two recovery journeys are the same. At New Oakwood Lodge, the CQC recognised outstanding care because support is tailored to every individual.
A team of counsellors, clinical leads and support staff work closely with residents to create and regularly review personalised care plans. Support includes a mix of one-to-one sessions, group work and therapeutic activities within a structured community setting.
People take part in a range of support, including:
- Therapy and emotional support
- Relapse prevention and harm reduction
- Help with education, skills and next steps
- Group sessions and peer support
Many people also access trauma-informed therapies such as Cognitive Behavioural Therapy (CBT), helping them manage anxiety, depression and difficult emotions as they move forward.
Care that feels compassionate and respectful
One of the strongest messages from the inspection was how people are treated.
People shared that they felt:
- listened to
- respected
- involved in decisions about their care
Staff here take time to understand each person’s experiences and priorities, supporting them to make informed choices about their recovery.
The CQC recognised the strong focus New Oakwood Lodge has on dignity, privacy and individuality - creating an environment where people are valued, not judged. Families and loved ones are also encouraged to stay involved, which helps to strengthen support networks for the future.
Support that adapts as people progress
Recovery isn’t a straight line, and support needs to change along the way.
We support adults aged 18 and over, including people facing mental health challenges alongside addiction. Care is adapted as people’s needs evolve, ensuring the right support is in place at every stage.
Other areas of good and outstanding practice recognised include how staff work closely with other services and professionals to make sure people continue to feel supported when they leave residential treatment and move back into the community.
Our service was also praised for the importance it places on fairness and inclusion - taking steps to remove barriers and ensure everyone can access the support they need. Clear, accessible communication helps people and their families stay informed throughout their journey.
A team that’s always learning and improving
The service was recognised as well-led, with a supportive leadership team and a positive working culture.
We are proud to say that our staff reported that they feel valued and supported, and there is a strong focus on learning, collaboration and continuous improvement. Regular reviews and clear oversight help the service keep developing and improving outcomes for the people it supports.
Looking ahead
Achieving a “Good” rating across all five areas - Safe, Effective, Caring, Responsive and Well-led provides a strong foundation for the future. We were especially pleased to see so many areas of outstanding practice recognised in our first inspection. We're committed to building on this, continuing to deliver high-quality, person-centred care and supporting people to rebuild their lives, strengthen their independence and achieve lasting recovery.
Find out more or make a referral
If you’re looking for support - for yourself, a client or someone you care about - we’re here to help.
Our team can talk you through:
- the admissions and referral process
- the programme and support available
- how we support people with mental health challenges alongside addiction
To find out more or make a referral, please contact visit our website for further information New Oakwood Lodge, Derby | Phoenix Futures or contact the service on [javascript protected email address]
About the Care Quality Commission (CQC)
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Its inspections help people understand the quality of care services provide and make informed choices.
Read the full inspection report:
https://www.cqc.org.uk/location/1-14291641755/reports/LAP-02313/residential-substance-misuse-services
