Policy and housing report | Phoenix Futures

Clinical Governance Response 2025

We are committed to providing the best possible services to our tenants at every level - from service level through to The Board. Sometimes things go wrong and it’s important we put things right for you as quickly as possible. We can confirm that the board members responsible for complaints have reviewed the self-assessment to make sure it gives a true reflection of our complaint handling, giving further assurances that we are meeting the Housing Ombudsman Code (April 2024). Where improvements can be made there is a process to do so and we are committed to continuous learning.

Compliments & Complaints policy

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Complaints Handling Self Assessment 2025

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Annual Complaints Performance & Service Improvement Report - 2024/25

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Annual Complaints Performance & Service Improvement Report - 2023/24

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Policy & Housing Reports

Clinical Governance Response 2025

Compliments & Complaints policy

Complaints Handling Self Assessment 2025

Annual Complaints Performance & Service Improvement Report - 2024/25

Annual Complaints Performance & Service Improvement Report - 2023/24