Policy & Housing Reports

Clinical Governance Response 2023-24

The Board are grateful for the feedback received. We regularly scrutinise the complaint data and trends and are satisfied the organisation takes learning from complaints to improve services. The trustees welcome the improvements made to the complaints processes especially making it easier for people to give us their feedback. We look forward to seeing the impact of the steps taken to improve training and learning opportunities for staff and to improve the way we communicate with tenants.

Compliments & Complaints policy

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Complaints Handling Self Assessment 2024

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Annual Complaints Performance & Service Improvement Report

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