Scottish Residential Service

Phoenix Futures Scotland’s residential service offers a drug and alcohol free environment and structured support for men and woman looking to address their problematic drug or alcohol use.

The service is recently refurbished and wheel-chair accessible (Please read more about accessibility here). Our team of drug and alcohol workers provide personalised support through one-to-ones, group and alternative therapies. Residents spend their first few weeks in a separate welcome house while they settle into their new surroundings and then move into the main house for the rest of the programme, which lasts between 3 and 6 months.

Supported by staff, residents are responsible for the day-to-day running of the house and support each other throughout the programme with more senior residents becoming ‘buddies’ for new residents. The service has excellent links with the local community and service users have great opportunities to gain volunteering and educational opportunities. After completing treatment at the residential, residents are supported to move onto our supported housing services or their own accommodation. Find out more about housing in Glasgow here.

Detox options: Detox treatment is available. Please call our referral line on 0141 332 0121 or email for more information.


  • 31 beds all singe rooms with en suite accessible wet rooms
  • IT suite
  • On-site leisure activities include a Pool table, TV/games consoles, and stereo equipment available
  • Ability appropriate off-site activities include walks, sailing, mountain biking, canoeing, football, gym, swimming, badminton, ten-pin bowling, drama and dance, art therapy, shopping trips, trips to museums and art galleries, cinema and Recovery through Nature
  • Family rooms for residents to have visits with family and children, also for contact visits with children where social services are involved.


  • Therapeutic Community Model
  • Behavioural role play therapy
  • Life story work
  • Full group work programme
  • Complementary therapies
  • Cognitive behaviour therapy.

Who we help: People aged 18 years or over experiencing drug and alcohol problems.

How to refer: We accept national referrals and self-funded patients, please contact the service for more information.

Acceptance Criteria: We provide for people 18 years of age and over who wish to address their substance misuse in an abstinent environment.

In order to meet your rehabilitation aims safely and effectively we use a comprehensive person-centred assessment. With your consent and involvement we assess your individual health, communication, mobility and safeguarding needs.  We endeavour to make adaptations to the programme, communication and environment where possible in order to ensure that our services are as inclusive as possible. Following assessment with your consent we may ask for further information in order to assess your need.

We provide a medically-supervised therapeutic detox in a number of our services. For clients who require a detox specific criteria applies, please contact us for details. 

Our programmes are delivered in English and so whilst we endeavour to provide translated and accessible programme materials basic English comprehension is required.

Phoenix offer a range of Residential Services designed to meet differing care needs. On assessment we may recommend the most appropriate Phoenix Residential Service to meet your needs.

We are committed to treating our staff, clients, their families and carers in a manner that is equitable, free from discrimination and ensures dignity and respect for all.

Our partners at our Scottish Residential: North Glasgow Healthy Food Initiative, Fairshare,Tesco: unwanted food collected on a Tuesday and stored in our kitchen for the Community Member, Concrete Gardens: supported service users to develop residential garden area where fresh vegetables are now growing, Partick Thistle Sporting Solutions: provides weekly sporting activities for residents, North Glasgow College, Pinkston Paddling Sports, Jobs and Business Glasgow, YWCA: empowering women project, North West Recovery Communities, North East Recovery Communities, YPF (Young Possil Futures), Street Soccer, Sandyford Clinic, Well Women Nurse, Cruse Counselling Service, Stress Centre/Lifelink, BBV Nurse, Waverley Care, Centre of Therapy (CBT counsellors), Brownlee Centre.

Evidence of Effectiveness - A review of the international evidence for Residential Treatment Services shows that there is a strong and consistent evidence base supportive of the benefits of residential treatment that derives both from treatment outcome studies and randomised trials. To read a review of the evidence by Sheffield Hallam University's Helena Kennedy Centre for International Justice click here 

Want to know more about the service? Download The Scottish Residential Service Community Members Guide

Want to know more about the role of Therapeutic Communities in breaking the cycle of frequent offending? Read the report here


See the Service


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Contact information: 

Location: AnnieslandGlasgow

Get in touch:

0141 332 0121


Service enquiry form

Please tell us who you are and how we can help.

Phoenix Futures is a registered charity in England and Wales (No 284880) and in Scotland (No SCO39008); Company Limited by Guarantee Number 1626869; Registered Provider of Social Housing with Homes England (H3795).