Our Executive Team

Karen Biggs - Chief Executive

“Our objective is not to be one of the largest organisations in the sector, but rather one of the best. We aim to do this by keeping the needs of the people who use our services at the centre of everything we do.”

Karen became the Chief Executive of Phoenix Futures in 2007. She reports directly to the Chair of Board with quarterly board meetings being held to ensure the strategic development of the organisation is achieved.

On a day-to-day basis Karen looks after the overall running of Phoenix Futures. Karen’s achievements with the organisation have been recognised nationally by being awarded with the Leadership Award at the UK Excellence Awards in 2011 and the Best Employer Award at the Third Sector Awards.


James Armstrong - Director of Innovation and Marketing

“We aim to further our unparalleled history of innovation.”

James joined the Phoenix Futures Marketing & Innovation department in 2012. On a day-to-day basis, James oversees Marketing and Communications, Research, and Business Development, bringing them together enables us to continually improve both our process and services through small incremental change and radical developments.

James counts one of his major achievements as working with a team which has managed to create a wide range of activities and campaigns which have engaged people in exploring issues related to addiction


Tony Pearson - Director of Human Resources and Learning and Development

“We support all our staff and volunteers to deliver the very best in service delivery”

Tony joined Phoenix in April 2015 as the Director of Human Resources and Learning & Development.  Working in a complex multi-site organisation, the HR and L&D teams support managers, staff and volunteers to deliver high quality and consistent services which meet the very best of employment standards.

Before joining Phoenix Futures Tony was the Director of Human Resources of a national learning disability charity. Tony has also worked in senior HR and general management roles in both Local Government and the NHS.

Tony is a member of both the Chartered Institute of Personnel and Development (MCIPD) and the Institute of Healthcare Management (MIHM).


George Lambis - Director of Finance

“Our strategy to maintain long term financial viability enables us to continue to use our services to help people transform their lives as well as those of their families and their communities”.

George became the Director of Finance of Phoenix Futures in 1995 and is responsible for financial and IT strategy. On a day-to-day basis George is responsible for the Finance, IT and Contracts and Business Finance departments and is also the Company Secretary.

George is an economist and is a Fellow of the Institute of Chartered Accountants in England & Wales and a member of the Chartered Management Institute.


CJ Williams - Director of Operations










“We are the sector-leading provider of psychosocial treatment services, and our organisational values will ensure we continue to deliver this specialism across the UK.”

CJ became the Director of Operations in January 2020, following time most recently as the Head of Operations England. He joined Phoenix back in 2005, and has held most operational management positions in Phoenix since. With particular expertise in services delivered in criminal justice settings, CJ has overseen services from all subsectors of Phoenix over the years, and now his day-to-day focus is providing support to all elements of operational delivery.

CJ holds an Executive MBA from Cass Business School.

Phoenix Futures is a registered charity in England and Wales (No 284880) and in Scotland (No SCO39008); Company Limited by Guarantee Number 1626869; Registered Provider of Social Housing with Homes England (H3795).